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Video Library FAQ

Frequently Asked Questions for Virtual Studio
Kindred Movement > Virtual Studio  > Video Library FAQ

Video Library FAQ

 

We’ve put together a few burning questions for our Virtual Studio. If you don’t find your question here, please feel free to EMAIL US.

DOES VIDEO LIBRARY MEMBERSHIP GIVE ME ACCESS TO THE LIVE STREAMING CLASSES?
Unfortunately not. The live streaming access requires an unlimited in-studio membership via Mindbody (weekly auto-pay, 6 or 12 month pre-paid membership). You’ll need to have a valid membership then email us for access HERE.

HOW DOES THE PRICING WORK?
We’ve selected some pricing options that mimic what you’d be familiar with in the studio.

$15pw – weekly subscription
Debited weekly (no lock in contracts, cancel any time), gives you unlimited access to our pre-recorded video library.

$55 – 1 month unlimited
For those who prefer to pay upfront, enjoy 1 month of unlimited access to our pre-recorded video library.

$130 – 3 months unlimited
For those who prefer to pay upfront, enjoy 3 months of unlimited access to our pre-recorded video library.

WHAT IF I’M HAVING TROUBLE WATCHING THE VIDEOS?
All our videos have been filmed in high resolution and then compressed to a smaller size for smooth viewing. If you have issues with buffering, you can also click the cog in the bottom right hand corner and drop the resolution down further BEFORE you press play. Unfortunately with the nature of social distancing, it means many people are home using the internet and traffic may cause slow connections. If your problems persist, please email us HERE

ARE THEY PRE-RECORDED OR LIVE CLASSES? 
They are a mix of pre-recorded classes and recorded live zoom classes across Flow, Slow, Yin+ Meditation, Pilates. If you’re after access to our in-studio LIVE STREAMING please click HERE.

WHAT HAPPENS TO INSTALMENT ONE PURCHASES?
Instalment One is no longer available for purchase, but will be available for viewing to those who have purchased it forever and ever! You can always access Instalment One HERE. Those who have purchased Instalment One have the option to upgrade to Virtual Studio V2.0 by first claiming 2 weeks absolutely FREE – if you didn’t receive this offer via email please let us know HERE.

WHAT IF I DON’T WISH TO UPGRADE?
There is absolutely no obligation to upgrade. You can either choose to stick with Instalment One, or do your 2 week free trial of Virtual Studio 2.0 and cancel your membership before payment is due to come out via your profile tab or emailing us HERE

 

 

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